Terms & Conditions | Fyrefly Retreat

Terms, Conditions and Agreement
Fyrefly Retreat

Booking Fyrefly Retreat you automatically accept our Terms, Conditions and Agreement.

GENERAL AGGREEMENT

CHECK IN/OUT
Check-in is from 2pm. Check-out is at 10am

Because we don’t charge our guests a cleaning fee, on the day of your departure please leave the House tidied with waste placed in rubbish bins provided. If required, fill the dishwasher and turn on. When you depart... please close all windows, lock the doors and wind the exterior awning down to the closed/stored position. Place the keys back in the lock box and close and chain the perimeter gate. Make sure that you have all your personal belongings.

Our cleaners require access to the property after check out and operating on a tight schedule. If you require an early check-in or late check-out, please contact us prior to your arrival and ask if this is possible. We will try to meet your request, but cannot guarantee.

GENERAL

You are responsible for your own safety. We have made every effort to to make sure Fyrefly Retreat is safe for our guests.
Please do not approach wild animals including cows. Guests must stay within Fyrefly's fenced permitter.Please do not leave food out or attempt to feed wild animals or the cows. Fyrefly Retreat and the property owners are not liable for damage to persons or personal property including vehicles. By booking with Fyrefly Retreat, you recognise and accept this responsibility and affirm.

Please make sure the permitter entrance gate is closed at all times.

FACILITIES

Because we are off grid, we ask you to please conserve water and energy during your stay as much as possible. The best time to use the dishwasher, washing machine or reverse cycle air conditioner is during the day when the sun is out.

AWNING USE

During your stay, if you leave Fyrefly Retreat for an event or any period of time, please wind the exterior awning down to its closed/stored position to protect from damage caused by unpredictable weather events that may occur.

- BE AWARE -

Please be aware that there is a “signed” electric fence around Fyrefly’s boundary to keep the cattle out and away from the house and cars. Do not venture out past the boundary. We do see the occasional snake. If you do see a snake, step away, keep your distance, and leave it to pass. In front of the house boundary fence (view side) there is a cliff. If there are any issues please contact us on 0428 203 900.

PARKING

Please park on the driveway behind the house and remain inside the fenced area of Fyrefly Retreats boundary. The electric fence is there to keep the cattle out of the retreat grounds for your safety.

PETS

Pets are strictly not allowed at Fyrefly, as it is a working dairy farm.

CONDUCT

Unruly, disruptive and destructive behaviour and criminal activity is prohibited. You will be asked to leave without a refund.

TOILET USE

Our waste facility is only equipped to handle toilet paper, water and natural waste. Please only flush toilet paper provided. DO NOT place any sanitary or other products (other than toilet paper) down the toilet.. Fyrefly Retreat reserves the right to charge for any costs associated with restoring the toilet to normal operating standards.

RUBBISH

Please ensure all rubbish is put in bins provided (red bin at rear of tiny house). Please leave the grounds litter free.

BATH USE

We have a full size bath available for you to relax and take in the mountain views. As we are on tank water, please conserve water where you can. Please Don't Overfill the bath as water will fill our under floor storage. An alarm will sound if excess water enters floor storage.

OFF GRID POWER SYSTEM

Because we are off grid, we ask you to please conserve energy during your stay. If the off-grid solar system exhausts it’s batteries, the back up generator will need to be manually started. The best time to use the dishwasher, washing machine or reverse cycle air conditioner is during the day when the sun is out. You can check to see how much power the system has by viewing the panel on top of the system at the back of the house.
Don’t: charge your electric vehicle/car at Fyrefly Retreat. It will damage our off grid system. Binna Burra has electric car charging facilities.
Don’t: run the air-con heating or cooling for long periods of time or at very high or very low temperatures.

OUTDOOR FIRE PIT

It is your responsibility to ensure there are no current fire bans in place or high wind conditions before commencing to light a fire.

An outdoor fire is permitted only within the fire pit supplied using the firewood and fire starters provided. Only the use of firewood supplied is permitted to be burnt. No branches, logs, rubbish or any other items on the property are permitted to be burnt. Strictly no fuels ( Petrol, diesel, kerosene, etc.) are to be used at anytime.

The fire must be extinguished prior to guests leaving the property, even during the duration of their stay in unattended. The fire must be extinguished when the last guests retire to bed for the night. Use the plastic bucked and water from the side of the house.

SMOKING

Smoking is NOT permitted inside the Tiny House and must be done responsibly at a distance from the building, otherwise a cleaning fee will be applicable. Litter is not permitted on the land, and the client must clean up all cigarette butts responsibly and safety.

DAMAGE

We understand accidents happen.... Please report any minor damages or issues. Please note that you are liable for any major damages caused by you or your accompanying party. This includes; damage to Fyrefly Retreat, surrounding land; and/or failure to properly exit the tiny house (e.g. failure to close windows, wind down exterior awning, lock the doors, close gate, extinguish the fire etc.). There may be an insurance excess charge.

LIABILITY
The client will not hold Fyrefly Retreat or the land owner responsible for any direct or indirect damages caused to the tiny house, or land as consequence of use. This includes damages, insurance, loss due to misadventure, fire, theft, injury, and misconduct. The client provides their guarantee that they will indemnify and hold Fyrefly Retreat harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with any person accompanying the client during their stay.

In the event that the client fails to comply with the aforementioned Terms and Conditions, Fyrefly Retreat reserves the right to ask the client to leave the property, and the client in question cannot request any form of compensation.

The client, on submitting these terms and conditions, agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves, and acknowledge that they and their guests will absolve Fyrefly Retreat or the land owner from any liability associated with the aforementioned damages or injuries. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Fyrefly Retreat reserves the right to ask the person and their accompanying party to leave the property. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the rental fee and any extras they prepaid for.

COVID-19 POLICY

Fyrefly Retreat is all about seclusion - we offer a self check-in service.

Our housekeepers will continue to maintain the highest standards of cleanliness and will be taking extra care to wipe down high-frequency touch points. Our housekeepers use anti-bacterial cleaning products and all linens are laundered using an anti-bacterial detergent.

We keep a close eye on any updates and recommendations from state health authorities and the Australian Government to ensure your stay is safe, and we will be in touch with you directly if there are important updates which may affect your stay.

Changes and cancellation policy:

Due to Covid19 If you have a booking with us, and are feeling unwell or there are travel restrictions in place, please contact us at hello@fyrefly.com.au.
We are happy to reschedule your booking or provide you with a credit that you can use to stay with us another time.

CANCELLATION POLICY

All cancellations or changes to your booking must be made via email or by phone. In the event of a cancellation of a fully paid booking, Fyrefly Retreat applies the following rules (other than due to government-enforced restrictions):

We will refund 95% of the total booking charge if a cancellation is requested at least 14 days prior to checkin (5% charge covers booking processing fee),
Booking changes can be made with at least 14 days notice prior to checkin,
No refund permitted within 13 days prior to checkin. We can offer a credit for another date.

No refund offered for early departures. All nights booked will be charged if checking-out prematurely. Amendments are permitted on one occasion – after which the booking is fully non-refundable or amendable. Additional costs or restrictions may apply to alternate dates chosen.

Booking fees; credit card processing fees; and cancellation insurance fees are non-refundable.

Extenuating circumstances not outlined above may be considered.

RENTAL AGGREEMENT

This Rental Agreement ("Agreement") is made and effective upon booking Fyrefly Retreat, between Fyrefly Retreat ("Owner and/or Manager") and ("Guests") regarding the property known as Fyrefly Retreat ("Rental Property") which is located at: 1514 Beechmont Road Beechmont Qld 4211 Australia.

This Agreement applies to the Guest's stay at Rental Property from arrival and departure but also applies to any other dates which may be included if the reservation is changed.

This Agreement applies to all members of the Guest's party no matter the age or affiliation ("Group"). Guest acknowledges that Guest is responsible for sharing the renter agreement, and its requirements, with all members of the Guest's party and anyone else permitted onto the Rental Property by the Guest.

In consideration of the rent received and the mutual promises contained herein, Owner of the Rental Property does hereby lease and rent to Guest(s) such Rental Property under the following terms and conditions:

Guest agrees to abide by all rules and regulations contained herein or posted on the premises related to the Rental Property. Guests obligations include but are not limited to keeping the premises as clean and safe as the conditions of the premises permit and causing no unsafe or unsanitary conditions in the common area and remainder of the premises that Guest uses. Guests agree not to use the premises for any commercial activities or purpose that violates any criminal law or governmental regulation. Guest's breach of any duty contained in this paragraph shall be considered material and shall result in the termination of guest occupancy with no refund of any kind.
In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the web site or the confirmation letter, without prior approval by Owner. No fraternities, school, civic, or other non-family groups are allowed unless Owner grants prior approval. In no event shall Guests assign or sublet the Rental Property in whole or in part. Violations of these rules are grounds for expedited eviction with no refund of any kind. Guests hereby acknowledge and grant specific permission to Owner to enter premises at any time for inspection purposes should Owner reasonably believe that Guests are causing or have caused any damage to Rental Property. Guest further agrees to grant Owner access to Rental Property for purposes of maintenance and repair. If listed "For Sale", Guests agree to grant access by scheduled appointment upon notification.
In the event Guest wishes to terminate this agreement, Travel Insurance, Damage Protection and any processing or administrative fees are non-refundable. The refund policy is as follows above under "cancelation policy".
A payment is taken by Owner at the time of the booking. Any remaining balance must be paid prior to the arrival date, or this Agreement may be cancelled by the sole option of the Owner. An automatic credit card payment for the remaining balance will be scheduled by the Owner to be made prior to the arrival date. The credit card of the first payment is used if a credit card was provided. If the automatic payment fails for any reason, it is the responsibility of the Guest to make sure that the remaining balance is promptly paid in full, or the reservation will be canceled with no refund of payments made. All policies contained in this Agreement shall apply equally to payments made by credit card, check or cash and whether made via website, by phone or in person. Any refunds due to Guests from a credit card payment will be refunded by credit card transaction; all other refunds will be made within 30 days.
If a security deposit is required ("Security Deposit") and will be automatically reserved for the booking. The automatic reserve is conducted by putting a hold or charge on the Guest's credit card prior to the arrival date. The credit card of the last successful payment will be used. If there are no successful credit card payments, it is the responsibility of the Guest to send the total by bank deposit to the Owner to satisfy the Security Deposit requirement. If, at the end of the rental period, the rental property is returned undamaged beyond normal wear and tear, the Security Deposit will be released in full within 7 days. In the event of any damages, Owner will provide Guest with a full accounting of expenses incurred and deductions made from the Security Deposit. Should the damages exceed the amount of the Security Deposit, Guest agrees to pay the balance within 7 business days after receiving notification. Deductions from Security Deposit may include, but are not limited to: excess cleaning fee, trash removal fee, missing item replacement costs, damaged item replacement or repair costs, repair costs of buildings or grounds, or other service call fees. Owner is under no obligation to use the least expensive means of restoration.
Regular payments and security deposits for the booking will be displayed as Fyrefly Retreat on the Guest's credit card statement.
No pets are aloud on the property. Guests must obtain permission from the owner to have pets on the Rental Property. If permission is not given by the Owner, any pet(s) found in or about the Rental Property will be grounds for expedited eviction and forfeiture of all monies paid.
Guests must inform the Owner of their intention to bring children and the specific number. A child is defined as any person under the age of 18.
No refunds will be provided due to: inoperable appliances etc. The Owner will make every reasonable effort to assure that such appliances will be and remain in good working order. No refunds will be given due to power blackouts beyond our control, water shortage, flooding, construction at adjacent properties, seasonal bugs and animals or mandatory evacuations of the area by officials due to storms, bush fires or other potentially dangerous situations arising from acts of god or nature.
Guest is responsible for all shipping costs for any Lost and Found items that Owner is requested to return to Guest. Items found and not claimed within 30 days will be disposed of at the discretion of Owner.
Linens or towels are supplied with Rental Property, Guests are responsible for lost or damaged items at full replacement cost.
In the event Owner is unable to make Rental Property available for any reason other than described above or a reasonable substitute as determined by Owner, Guest agrees that Owner's sole liability as a result of this unavailability is to provide a full refund of all monies paid under this Agreement and Guest expressly acknowledges that in no event shall Owner be held liable for any special or consequential damages which result from this unavailability. Guest also agrees to indemnify Owner from and against liability for injury to Guest or any other person occupying Rental Property resulting from any cause whatsoever including, but not limited to, injury sustained as a result of misuse of the decks, fireplace, etc. except only such a personal injury caused by the gross negligence or intentional acts of the Owner.
Owner may terminate this Agreement upon the breach of any of the terms hereof by Guest. Guest shall not be entitled to the return of any rental monies paid under the terms of this Agreement and shall vacate the Property immediately.
Agreement shall be enforced under the laws of the state within which the Rental Property is located, including any applicable rental acts of that state, and represents the entire Agreement. Any amendments must be in writing and signed by both parties. In the event of a dispute, legal action may only be instituted in the county within which the Rental Property is located. If any part of this Agreement shall be deemed unenforceable by law, that part shall be omitted from this Agreement without affecting the remaining Agreement.
Guests fully understand and acknowledges that the property may have inherent risks, dangers and hazards. This may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that could cause serious disability. Guest agrees to fully indemnify and hold harmless the Owner and any and all agents, employees, or contractors for any injury or damage caused by these activities, whether caused by the negligence of the Owners, the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes foreseeable or unforeseeable. Guest hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the Owners or by any other person. Guest hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify Owner and any and all agents, employees, or contractors from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my use of Rental Property facilities, equipment, or activities. Guest further assumes full responsibility for the actions of any and all persons whom he may allow to enter the property during the rental period and indemnifies Owner from any and all claims arising from such other persons.

NOW, THEREFORE, in consideration of the mutual agreements and covenants herein contained, Guest has read and agreed to the following:

I understand the rules and rental conditions upon which I am agreeing to rent accommodations, equipment, and use of the property. I acknowledge and accept that the sole responsibility for safety lies with the participant. In agreeing to this, I acknowledge that exposure to the natural elements and animals can be dangerous and sometimes result in injury and even death. Steps and decks can be slippery, animals and insects can threaten and infect or injure, exposure to the elements can cause hypothermia, sunburn, among other risks inherent. I know that alcohol and/or drugs do not mix safely with any outdoor activity.

I am over the age of 20 and assume responsibility for all in the Group, and the Group is visiting the property and using the equipment and is engaging in activities or events at the Group's risk. I hereby assume all legal responsibility for bodily injury to me or to any person on the property as a result of my visit. Acknowledging this, I accept complete responsibility for the Group, and the Group is visiting the property engaging in activities or events at the Group's risk.

I will abide by the rules and accept these rental conditions:

The property I rent will be returned in the same condition in which it was rented and I will be responsible for all damage and/or loss that occurs during my rental period.
I agree to hold harmless and to indemnify the Owner of the Rental Property against all loss, damage, expense and penalty on account of personal injury or property damage to the rental dwellers, the undersigned or to any minor child or children in the charge of the undersigned, howsoever rising, whether by act or acts or failure to act of the employees, owners or animals of the said company or property owners or not.
I acknowledge receipt of the property in good order and condition (if found otherwise per my arrival I will contact Owner immediately) and further agree that the Owner of the Rental Property shall not be liable for consequential damages of any kind or nature from whatever cause arising, whether property or equipment is loaned or rented.
I enter into agreement freely with the Owner of the Rental Property at my own risk, acknowledging the risks inherent in indoor and outdoor activities and assume any and all responsibility for the minor children and myself in my charge.
All parties agree to and will comply with Federal, State laws and any other applicable laws and regulations.

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Terms, Conditions and Agreement Fyrefly Retreat

Terms, Conditions and Agreement
Fyrefly Retreat