Booking Policy

POLICY

CHECK IN/OUT
Check-in is from 2pm. Check-out is at 10am


(Please contact us prior to check-in, if a late check-in/checkout is required and we can arrange this where possible)

Our cleaners require access to the property from 10:30am as they are operating on a tight schedule. If you require a later checkout, please contact us prior to your arrival and ask if this is possible. We will try to meet your request, but cannot guarantee late checkouts.


GENERAL
You are responsible for your own safety. Do not approach wild animals, do not leave food out, etc. Fyrefly Retreat is NOT liable for damage to persons or personal property including vehicles. By booking with Fyrefly Retreat, you recognise and accept this responsibility and affirm. 


DEPARTURE
On the day of your departure please leave the Fyrefly Retreat tidied with all waste placed in main rubbish bins provided and the dishwasher filled and turned on (if required). Otherwise there may be an additional cleaning charge applied. When you leave, please close all windows, lock the doors behind you and close the gate. Place the keys in the lock box near the exterior air con unit. Make sure that you have all your personal belongings.


DAMAGE
Please note that you are liable for any damages caused by you or your accompanying party. This includes; damage to Fyrefly Retreat, surrounding land; and/or failure to properly exit the tiny house (e.g. failure to close windows, lock the doors etc). There will be an excess charge.
Please report any minor damages or issues. 


LIABILITY
The client will not hold Fyrefly Retreat responsible for any direct or indirect damages caused to the  house, cottage or land as consequence of use. This includes damages, insurance, loss due to misadventure, fire, theft, injury, and misconduct. The client provides their guarantee that they will indemnify and hold Fyrefly Retreat harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with any person accompanying the client during their stay.

In the event that the client fails to comply with the aforementioned Terms and Conditions, Fyrefly Retreat reserves the right to ask the client to leave the property, and the client in question cannot request any form of compensation.

The client, on submitting these terms and conditions, agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves, and acknowledge that they and their guests will absolve Fyrefly Retreat from any liability associated with the aforementioned damages or injuries. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Fyrefly Retreat reserves the right to ask the person and their accompanying party to leave the property. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the rental fee and any extras they prepaid for. May we remind you that on booking Fyrefly Retreat you automatically accept our Terms and Conditions. 

 

COVID-19 POLICY

  • Fyrefly Retreat is all about seclusion - we offer a self check-in service.

  • Our housekeepers will continue to maintain the highest standards of cleanliness and will be taking extra care to wipe down high-frequency touch points. Our housekeepers use anti-bacterial cleaning products and all linens are laundered using an anti-bacterial detergent.

  • We are keeping a close eye on any updates and recommendations from state health authorities and the Australian Government to ensure your stay is safe, and we will be in touch with you directly if there are important updates which may affect your stay.

 

Changes and cancellation policy:

  • Due to Covid19 If you have a booking with us, and are feeling unwell, please contact us at hello@fyrefly.com.au. We will provide you with a credit that you can use to stay within the next 12 months.

 

CANCELLATION POLICY

 

All cancellations or changes to your booking must be made via email or by phone. In the event of a cancellation of a fully paid booking, Fyrefly Retreat applies the following rules:
 

  • 100% refund for changes made at least 21 days before arrival,

  • Not permitted within 21 days of arrival.

  • Cancellation within 24 hours of making reservation - full refund (cooling-off period)
     

No refund offered for early departures. All nights booked will be charged if checking-out prematurely. Amendment to the check-in date of a reservation is permitted 7 days or more prior to arrival if the date requested is available. Amendments are permitted on one occasion – after which the booking is fully non-refundable or amendable. Additional costs or restrictions may apply to alternate dates chosen.

Booking fees; credit card processing fees; and cancellation insurance fees are non-refundable.

Extenuating circumstances not outlined above may be considered.